Overview
Our refund and returns policy for all latex clothing lasts 30 days from the date of delivery.
If more than 30 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.
We accept returns for both defective and non-defective products, provided the items are unused, in their original condition, and in the original packaging.
Custom-made or made-to-measure items:
These items can be returned only if defective. For non-defective custom orders, we offer free alterations and adjustments instead of a full return.
Refunds
- Once your return is received and inspected, we will email you to confirm receipt and whether your refund has been approved or rejected.
- If approved, your refund will be processed and a credit applied to your original payment method. Refunds may take up to 7 days to appear in your account.
For international customers (outside the UK):
- All non‑UK returns must have “RETURNED GOODS – ZERO CUSTOMS VALUE” clearly written on the outside of the package to avoid unnecessary customs duties or taxes.
Exchanges
Need a different size or style?
1️⃣ Return the item with a note including your name, address, returned item details, and the size or colour you need.
2️⃣ Email us at info@latexandlovers.co.uk before returning the item to confirm exchange details.
3️⃣ Customers are responsible for the cost of return postage, but we ship exchanged items back to you at no extra charge.
Shipping Returns
- Email us first at info@latexandlovers.co.uk to request the return address and instructions.
- You are responsible for paying for your own return shipping costs (unless the item is defective, damaged, or incorrect).
If your item is defective, damaged, or incorrect:
We will provide a free return label (a printer is required).
Tip: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Sale Items
Only regular priced items may be refunded.
Sale items cannot be refunded.
Need Help?
Contact us at info@latexandlovers.co.uk for any questions about refunds, exchanges, or returns.